Our Privacy Policy
The General Data Protection Regulation (GDPR)
We’ve refreshed and clarified our Privacy Policy. Nothing is changing with regard to your current subscription(s) to our services, your user experience on our websites, or the level of security we provide to protect your information.
These updates are part of new data privacy protections for residents of the European Union (EU) that provide the right to request and/or delete your personal data. The General Data Protection Regulation (GDPR) goes into effect on May 25, 2018.
While GDPR only applies to European citizens, we’re committed to protecting the privacy of all our users regardless of where they’re located geographically.
Who we are
We are Accentrio, an AGD Technology brand. Our website address is: https://www.accentrio.com/ and AGDTechnology can be found at https://www.agdtechnology.com/.
What personal data we collect and why we collect it
We may collect:
+ personal data, such as name, email address, personal account preferences; transactional data, such as purchase information;
+ and technical data, such as information about cookies.
We do not collect sensitive personal data, such as data concerning health on this website.
The legal basis for this data collection and retention or the active consent the user has given is discussed and explained further on the sections of this page.
Personal data is not just created by a user’s interactions with a website. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.
However some of a website’s plugins may collect personal data (i.e. social media plugins – that’s why we removed them all from our websites, It got way too complicated and spooky. That’s also why we built our own “Simplified” theme. 🙂 ).
Gathering of Personally-Identifying Information
Certain visitors to Accentrio’s website choose to interact with Accentrio in ways that require Accentrio to gather personally-identifying information. The amount and type of information that Accentrio gathers depends on the nature of the interaction.
For example, we ask visitors who sign up at Accentrio.com to provide a username and email address. Those who engage in transactions with Accentrio are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.
In each case, Accentrio collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Accentrio. Accentrio does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Website Hosting and Allied Business Entities
Our website is hosted at BlueHost and we use WooCommerce for our Online Shop’s Shopping Cart. Our Content Management System CMS) is WordPress. The Website and the Shop uses the “Simplified Theme” (theme was created, developed by Cris Waters of AGDTechnology). Paypal processes our online payments, and also provide “Paypal Credit” for U.S. based customers. These Business Entities provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payments:
If you choose a direct payment gateway to complete your purchase, then PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read PayPal’s Privacy Statement .
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security & How we protect your data
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We use PayPal as our online web payments processor. Here’s a link to Paypal’s Privacy Policy Page.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Consent
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us through our Ticket System by clicking HERE.
If you receive a marketing email from us, you can click the “unsubscribe” link located at the very bottom of EVERY bulk commercial email that we send.
Any product or service-related sales transactions automatically generate confirmation emails that gets sent to the customer’s email.
Disclosure
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Websites
Accentrio (“Accentrio”) operates Accentrio.com and may operate other websites. It is Accentrio’s policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, Accentrio collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Accentrio’s purpose in collecting non-personally identifying information is to better understand how Accentrio’s visitors use its website.
From time to time, Accentrio may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Accentrio also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Accentrio.com blogs/sites. Accentrio only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Aggregated Statistics
Accentrio may collect statistics about the behavior of visitors to its websites. Accentrio may display this information publicly or provide it to others. However, Accentrio does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information (PII)
Accentrio discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that
(i) need to know that information in order to process it on Accentrio’s behalf or to provide services available at Accentrio’s websites, and
(ii) that have agreed not to disclose it to others.
Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Accentrio’s websites, you consent to the transfer of such information to them.
Accentrio will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, Accentrio discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Accentrio believes in good faith that disclosure is reasonably necessary to protect the property or rights of Accentrio, third parties or the public at large.
If you are a registered user of an Accentrio website and have supplied your email address, Accentrio may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Accentrio and our products.
If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Accentrio takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information.
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
What’s a Cookie again?
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Accentrio uses cookies to help Accentrio identify and track visitors, their usage of Accentrio website, and their website access preferences.
Accentrio visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Accentrio’s websites, with the drawback that certain features of Accentrio’s websites may not function properly without the aid of cookies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. (i.e. most, if not all, Social Media plugins and sites do this).
Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Accentrio and does not cover the use of cookies by any advertisers.
Analytics
We DO NOT use any analytics package. And have removed plugins that we have analyzed and noticed that did that to us, as a company. The more common and “by default” analytics that would come from us are the ones that are, by default, set, by our Webhosting Company, Bluehost, Domain Name Registrar, WordPress, WooCommerce, our Internet Service Provider and our Payments Processor, Paypal.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you.
In the process of our doing business, these are the third party service providers (including partners, cloud-based services, payment processors) with whom we may share site data: Our Webhosting Company, Bluehost, WordPress, WooCommerce, our Internet Service Provider and our Payments Processor, Paypal and our Shipping providers (UPS, USPS, CanadaPost) in order to deliver your products out to you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. Just create a ticket here and, in the drop-down menu, select “Compliance Officer” put “Data Export Request” in the body of your request.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our Shop
Our Online Store uses “WooCommerce”. We collect information about you during the checkout process on our store.
While you visit our site, we will track:
+ Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
+ Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
+ Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us:
We will ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username. We do not store your credit card details. Your credit card/payment details are handled by Paypal. We’ll use this information for purposes, such as, to:
+ Send you information about your account and order
+ Respond to your requests, including refunds and complaints
+ Process payments and prevent fraud
+ Set up your account for our store
+ Comply with any legal obligations we have, such as calculating taxes
+ Improve our store offerings
+ Send you marketing messages, if you choose to receive them
If you create an account:
We will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
+ Order information like what was purchased, when it was purchased and where it should be sent, and
+ Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
In a nutshell ..
We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy. However we may use such information to update you about promotional offers and updates from us.
Contact Forms
We do not use a Contact Form “plugin” but we use our own “Ticket System” for a better way to streamline communications and technical issues. We use this for customer service purposes, but we do not use the information submitted through the Ticket System for marketing purposes.
Newsletter sign up:
We have a double opt-in email newsletter / email list that is now housed on our own website. We have stopped using outside vendors for our email marketing efforts. As soon as the email marketing platform final testing is completed, we will post those Opt-In Newsletter Subscription Forms on the website. Those people you join the newsletter may receive regular emails from us. There is always an “unsubscribe” link at the bottom of each commercial email transmission.
Business Transfers
If Accentrio, or substantially all of its assets, were acquired, or in the unlikely event that Accentrio goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Accentrio may continue to use your personal information as set forth in this policy.
Changes to this Privacy Policy
Although most changes are likely to be minor, Accentrio may change its Privacy Policy from time to time, and in Accentrio’s sole discretion. We reserve the right to modify this privacy policy at any time, so please review it frequently. If you have a Accentrio.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our Privacy Compliance Officer via our Ticket System by clicking HERE. (and select “Compliance Officer” on the drop down menu).
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